Refund policy

We want you to be satisfied with your purchase. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, with all accessories and in its original packaging, along with proof of purchase.

To start a return, contact us at Info@findzilla.org or WhatsApp +961 71 435 668. Returns are sent to: Findzilla, Beirut, Lebanon. Items sent back without first requesting a return cannot be accepted.

Non-returnable items
For safety and hygiene reasons we cannot accept returns on: used or installed items; consumables once used (such as cutting discs, drill and router bits, blades and adhesives); and special, bulk or wholesale orders. Items damaged through misuse are not covered. Faulty or damaged-on-arrival items are always covered (see below).

Damaged or faulty items
Please inspect your order on delivery. If an item is defective, damaged, or incorrect, contact us immediately and we will make it right with a replacement or refund.

Refunds
Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are issued within 10 business days. For Cash on Delivery orders, refunds are arranged by bank transfer or store credit.

Questions? Info@findzilla.org or +961 71 435 668.